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Last modified
September 8, 2023
These Terms of Service are a contract
between you and Instant Housecall, Inc. (referred to as “Regarding”).
By using the Services of Regarding on the web or on any other applications that
give access to Regarding (e.g. within another platform like Slack or Microsoft
Teams), you are bound to agree to the following Terms of Use.
·
If a user violates any of the terms
outlined below, we reserve the right to cancel accounts or bar access to
accounts without notice. If you do not agree to these terms, please do not use
our Services.
·
Regarding reserves the right to
update and modify the Terms of Use at any time without notice. New features
that may be added to the Service shall be subject to the Terms of Use. Should
you continue to use the Service after any such modifications have been made,
this shall constitute your agreement to such modifications.
·
The mark Regarding and the Regarding
logo are trademarks of Instant Housecall, Inc.
1 – Account Terms
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You may use the Services only if you
are 16 years or older and capable of forming a binding contract with Instant
Housecall, Inc. and are not barred from using the Services under
applicable law.
·
You must be a human. Accounts
registered by “bots” or other automated methods are not permitted.
·
You are responsible for maintaining
the privacy and security of your account. Regarding will not be held liable for
any damage or loss that may result from your failure to protect your login
information, including your password.
·
Regarding may communicate with you
via email, in-app messages or pushed notifications regarding your account,
system updates, or other issues related to your account.
·
You are responsible for all Content
send and activity that occurs under your account (even when Content is send by
others to your account).
·
You may not use Regarding for any
illegal or unauthorized purpose. You must not, in the use of Regarding, violate
any laws in your jurisdiction (including but not limited to copyright laws).
·
Your login details may be used up to
a maximum of five concurrent sessions.
·
Regarding may refuse service to
anyone for any reason at any time.
2 – Payment and Access
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A valid credit card or bank account
is required for paying accounts.
·
Free accounts are not required to
provide a credit card number.
·
Should you upgrade or downgrade your
premium plan, you will be charged your new billing rate immediately.
·
The Regarding Service is billed in
advance in accordance with our pricing schedule and all monthly payments are
nonrefundable.
·
There will be no refunds or credits
for partial months of service, upgrade/downgrade refunds, or refunds for months
unused with an open account. In order to treat everyone equally, no exceptions
will be made.
·
Our company policy is to not extend
discounts for a period of more than 12 months.
·
All fees are exclusive of all taxes,
levies, or duties imposed by taxing authorities, and you shall be responsible
for payment of all such taxes, levies, or duties, excluding only Canada
(federal or provincial) taxes. You agree to pay for any such taxes that might
be applicable to your use of Regarding and payments made by you herein.
3 – Modifications to the Service and
Fees
·
Regarding reserves the right to
modify, suspend, or discontinue the Service at any time for any reason with or
without notice.
·
Regarding reserves the right to
change our monthly/annually fees upon 30 days notice from us. Fee change will
be notified per email to all our subscribers and will be reflected on the Pricing page.
·
Regarding reserves the right to
update and change the Terms of Service from time to time without notice. Any
new features that augment or enhance the current Service, including the release
of new tools and resources, shall be subject to the Terms of Service.
4 – Cancellation and Termination
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You alone are responsible for
properly cancelling your Account. To cancel your account, uninstall Regarding
from your Slack or Teams workspace. Your messaging data will be permanently
deleted once your account is cancelled.
·
Any cancellation of your Account will
result in the deactivation or deletion of your Account or your access to your
Account, and the forfeiture and relinquishment of all Content in your Account.
This information cannot be recovered from Regarding once your account is
cancelled.
·
Please be aware that you can cancel
at any time, but you will remain liable for all charges accrued up to that
time, including full monthly charges for the month which you discontinued
service. You will not be charged again.
·
Regarding reserves the right to (i)
modify or discontinue, temporarily or permanently, the Service (or any part
thereof) and (ii) refuse any and all current and future use of the Service,
suspend or terminate your account (any part thereof) or use of the Service and
remove and discard any of Your Content in the Service, for any reason,
including if Regarding believes that You have violated these Terms of Use.
·
Regarding will use all reasonable
efforts to contact You directly to warn You prior to suspension or termination
of Your account. Any suspected fraudulent, abusive, or illegal activity that
may be grounds for termination of Your use of Service, may be referred to
appropriate law enforcement authorities. Regarding shall not be liable to You
or any third party for any modification, suspension or discontinuation of the
Service.
5 -Content and Content Rights
For purposes of these Terms:
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(i) “Content” means text, graphics,
images, music, software, audio, video, works of authorship of any kind, and
information or other materials that are posted, generated, provided or
otherwise made available through the Services; and
·
(ii) “User Content” means any Content
that users (including you) provide to be made available through the Services.
Content includes without limitation User Content.
Content Ownership, Responsibility and
Removal
·
Regarding does not claim any
ownership rights in any User Content and nothing in these Terms will be deemed
to restrict any rights that you may have to use and exploit your User Content.
Subject to the foregoing, Regarding and its licensors exclusively own all
right, title and interest in and to the Services and Content, including all
associated intellectual property rights. You acknowledge that the Services and
Content are protected by copyright, trademark, and other laws of the Canada and
foreign countries. You agree not to remove, alter or obscure any copyright,
trademark, service mark or other proprietary rights notices incorporated in or
accompanying the Services or Content.
·
Rights in User Content Granted by
You. By making any User Content available through the Services you hereby grant
to Regarding a non-exclusive, transferable, sublicenseable, worldwide,
royalty-free license to use, copy, modify, create derivative works based upon,
and distribute your User Content in connection with the following limited
purposes:
(a) providing the Services to you and your organization as contemplated by this
Agreement; and
(b) creating de-identified aggregated benchmark data.
·
You are solely responsible for all
your User Content. You represent and warrant that you own all your User Content
or you have all rights that are necessary to grant us the license rights in
your User Content under these Terms.
·
You also represent and warrant that
neither your User Content, nor your use and provision of your User Content to
be made available through the Services, nor any use of your User Content by
Regarding on or through the Services will infringe, misappropriate or violate a
third party’s intellectual property rights, or rights of publicity or privacy,
or result in the violation of any contract by which you are bound, or of any
applicable law or regulation.
6 – General Conditions
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Your use of the Service, including
any Content, information or functionality contained within it, is provided “as
is” and “as available” with no representations or warranties of any kind,
either expressed or implied, including but not limited to, the implied
warranties of merchantability, fitness for a particular purpose, and
non-infringement. You assume total responsibility and risk for your use of
these Service.
·
You agree not to resell, duplicate,
reproduce or exploit any part of the Service without the express written
permission of Regarding.
·
You agree not to export or collect,
by any electronic or other means, email addresses or other information of other
users of the Service for the purpose of sending emails or other unsolicited
correspondence.
·
You agree not to act in a way that
risks damaging, deactivating, or overloading the Service or its infrastructure.
·
You agree not to distribute anything
containing a computer virus or any code, file or software program intended to
interrupt, destroy or limit the functionality of the Service or its
infrastructure.
·
Regarding makes no warranties
regarding (i) your ability to use the Service, (ii) your satisfaction with the
Service, (iii) that the Service will be available at all times, uninterrupted,
and error-free (iv), the accuracy of mathematical calculations performed by the
Service, and (v) that bugs or errors in the Service will be corrected.
Regarding and its affiliates and its sponsors are neither responsible nor
liable for any direct, indirect, incidental, consequential, special, exemplary,
punitive or other damages arising out of or relating in any way to your use of
the Service. Your sole remedy for dissatisfaction with the Service is to stop
using the Service.
·
If any provision of the Terms of Use
is held invalid or otherwise unenforceable, the enforceability of the remaining
provisions shall not be impaired thereby.
·
Regarding may, but have no obligation
to, remove Content and Accounts containing Content that we determine in our
sole discretion are unlawful, offensive, threatening, libelous, defamatory,
pornographic, obscene or otherwise objectionable or violates any party’s
intellectual property or these Terms of Use.
·
The failure of Regarding to exercise
any right provided for herein shall not be deemed a waiver of any right
hereunder. The Terms of Use sets forth the entire understanding between you and
Regarding as to the Service and supersedes any prior agreements between you and
Regarding (including, but not limited to, prior versions of the Terms of Use).
·
Any questions regarding the Terms of
Use should be addressed to [email protected]
7 – Governing Law
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Unless otherwise required by law –
and which shall only be applied strictly for its intended purpose, it is
expressly agreed that Canadian law shall be the law applicable to these Terms
of Use and any litigation between you and Instant Housecall, Inc. related to
the use of the Regarding Service shall be submitted to the jurisdiction of a
competent court in Ontario.
·
These Terms of Service will be
governed by and construed in accordance with the laws of the province of
Ontario, without giving effect to its conflict of law provisions or your actual
state, province, or country of residence. If for any reason a court of
competent jurisdiction finds any provision or portion of the Terms of Service
to be unenforceable, the remainder of the Terms of Service will continue in
full force and effect.
To support delivery of our services,
Regarding may use data processors with access to certain customer data
(referred to as subprocessor). For such purposes, we will provide
information about the identity, location, and role of each subprocessor.
Third Party Subprocessors
Last modified
September 8, 2023
Regarding uses several third-party
subprocessors to provide infrastructure services, customer support and
relationship management, performance analytics, and email communications. Prior
to use of any of these third-party services, Regarding conducts a thorough
evaluation of their privacy, security, and confidentiality practices before
implementing them.
|
Entity Name |
Subprocessing Activity |
Entity Country |
|
Amazon Web Services, Inc. |
Cloud Service Provider |
United States |
|
Stripe, Inc. |
Cloud-based Payment Infrastructure Provider |
United States |
|
UserVoice |
Cloud-based ticketing and customer feedback |
United States |
|
OpenAI |
Cloud-based artificial intelligence platform |
United States |
Platform Information
Last modified
August 29, 2023
|
Platform |
Operator |
Help Documents |
Privacy and Terms |
|
Microsoft Teams |
Microsoft Corporation |
|
|
|
Slack |
Slack Technologies, Inc. |